Development Documentation

Code

User Interface

Navigation

Customer Contact

  • If devs/product/R&D are brought into customer conversations/interviews, they should be mindful of technical language to make sure it can be understood from an outside perspective

Appcues (in app)

  • Include helpful Appcues tours for users and make sure they're highly targeted
  • Include splash pages when applicable (product announcements, etc.)

Use cases & examples

Example of a User IQ splash page (in context of

Example of a User IQ tour in the 3Play account system showing a new user around. Mouse is highlighting the